Return & Refund Policy

We offer a 30-day return window, which allows you to request a return within 30 days of receiving your order.

Return Eligibility

To qualify for a return, the item must be in its original condition—unused, unworn, with all tags attached, and in the original packaging. You must also provide proof of purchase, such as a receipt or order confirmation.

To initiate a return, please email us at phanquikiet9591@gmail.com. Approved returns should be sent to the following address:

[INSERT RETURN ADDRESS]

Once your return request is approved, we will provide a prepaid return shipping label along with instructions on how to return your package. Returns sent without prior authorization will not be accepted.

If you have any questions regarding returns, feel free to contact us at phanquikiet9591@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a defective, damaged, or incorrect item, contact us immediately so we can review the issue and provide an appropriate solution.

Non-Returnable Items

Certain products are not eligible for returns, including:

• Perishable goods (such as food, flowers, or plants)

• Custom-made or personalized products

• Personal care and beauty items

• Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies for a return, please contact us for assistance.

Additionally, sale items and gift cards cannot be returned or refunded.

Exchanges

If you would like a different item, the quickest option is to return the original product. Once the return has been approved, you may place a new order for the desired item.

European Union Customers

For orders delivered within the European Union, customers have the legal right to cancel or return their purchase within 14 days of receiving it, without providing a reason.

Returned items must remain in their original condition, unworn or unused, with tags attached and in the original packaging. Proof of purchase is also required.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at phanquikiet9591@gmail.com.